Delving into Our Return Policy: Ensuring Consumer Satisfaction
Refund And Return Policy
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 253691170@qq.com.
Consumer satisfaction is at the core of our business, and that's precisely why we have a comprehensive Return policy. This policy is designed to give our customers peace of mind during their shopping experience. Not just that, we believe you should be fully aware of your rights when it comes to product returns and refunds.
The core tenants of our Return policy involve flexibility and fairness. We understand that sometimes a product may not meet your expectations. And, in such cases, we provide a straightforward method for initiating a product return. But, remember that the terms for eligibility can vary depending on the type of product and the timeframe post-purchase.
So, for you as a customer, it is crucial to familiarize yourself with our Return policy. Because, in unforeseen circumstances where the product is faulty or not as described, rest assured, you can rely on our refund policy. We support our customers, ensuring their experience with us is nothing but satisfactory.
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